AboveNet Support Overview

At AboveNet, customer satisfaction is the number one priority. As a leading provider of high-bandwidth connectivity solutions, AboveNet is committed to providing an unsurpassed service ensuring facilities are installed and maintained to the highest standard.

At AboveNet, customer management is instrumental to our business. We have invested heavily in providing a dedicated team for customer support and services. By building a solid working relationship with customers, AboveNet is able to deliver a proven, reliable service.

Our Network Management Centre (NMC) is comprised of experienced, technical customer service agents that have significant industry knowledge, with vital experience successfully handling crisis situations. All system events are logged on problem notification (via alarm or customer call), with the NMC working to determine the problem source, and to dispatch personnel as required.

What Clients Can Expect

• Emergency response 24 x7/365 ensuring your service is monitored round the clock
  
  
• A dedicated team which evaluates new technologies and methods to ensure each network solution is optimised for maximum return to the customer
  
  
• A committed Project manager who oversees your account and is responsible for overall customer satisfaction; who is closely assisted by field engineers, designated contractors, Manager of Operations and the Director of Operations
  
  
• A work plan encompassing the scope of the project, key roles and responsibilities